Not at Fault Insurance Repairs in Frankston

Contact us if you believe another driver caused the accident and your vehicle needs body repairs. You can also enquire if you are unsure about fault or information is missing. Our team reviews the circumstances and confirms whether Alfa can accept your case under the no-cost offer.

If Alfa has accepted your case under our no-cost offer, we cover the agreed repair and replacement-car hire costs even if the other driver’s insurer refuses to pay or recovery is unsuccessful. We confirm acceptance and the included repairs and hire in writing before you commit.

No. The form sends your details to our team for an individual review. We contact you to discuss the circumstances and confirm whether we can accept the case. The no-cost promise applies once Alfa confirms acceptance and the agreed repair and replacement-car arrangements in writing.

If Alfa accepts your case under this no-cost offer, you pay nothing for the agreed repairs and replacement-car hire. If you have an existing claim through your own insurance policy, ask your insurer about any excess or policy charges and tell us before changing those arrangements.

Tell your insurer or claims representative that you would like Alfa Body Works to assess and repair your vehicle. Ask whether your policy or claim arrangements allow this and obtain any required approval. We can provide repair information to support the assessment.

You can still contact us. Tell us your insurer, claim number and whether a repairer has already been appointed or work authorised. We can discuss an assessment and any approvals needed for Alfa to carry out the repair. Check with your insurer before changing existing arrangements.

You can enquire about our no-cost service before making a claim on your own policy. Our team will review the circumstances and discuss the available repair arrangements. You should still check and follow your policy’s accident-notification requirements, and tell us about any claim already lodged.

Yes, you can send an eligibility enquiry while liability is being considered. Our team will review the information and explain whether Alfa can accept your case. Once we confirm acceptance under our no-cost offer, Alfa carries the risk of recovering the agreed repair and replacement-car hire costs.

Yes. Our accepted not-at-fault cases include agreed replacement-car hire at no cost to you. Tell us about your transport needs when you enquire. We confirm the vehicle and agreed hire period in writing before you accept it. Alfa covers those hire costs even if recovery from the other insurer is unsuccessful.

Yes. You can enquire even if you do not have comprehensive insurance. We assess the accident circumstances and available information. If Alfa accepts your case under our no-cost offer, you pay nothing for the agreed repairs and replacement-car hire.

Timing depends on the damage, assessment and approvals, parts supply and workshop availability. After the repair scope is understood, we discuss the expected schedule and collection arrangements. Photos alone cannot confirm a repair date.

Yes. The final step of our eligibility form accepts up to four JPG, PNG or WebP photos, maximum 3 MB each. Include a wider view and close-ups of the damage. Photos help us plan the next step; an inspection may still be needed to identify hidden damage and confirm the repair scope.