Accident Repairs in Frankston
Need accident repairs in Frankston? After a collision, the first useful step is understanding the damage and repair arrangements. Alfa Body Works assesses accident-damaged vehicles at 13 Kookaburra Street, with body repairs and refinishing planned around the agreed scope.
What to do straight after an accident
- Make sure everyone is safe. Turn on your hazard lights and call 000 if anyone is injured.
- Exchange details. In Victoria you must stop and exchange details with the other driver, including name, address, licence and registration. Ask for their insurer and note any witnesses.
- Take photos. Photograph both vehicles, the damage, number plates and the scene. These photos also help us assess your repair.
- Contact the police when required. Report the accident if anyone is injured, if the other driver does not stop or refuses to give their details, or if damaged property’s owner is not present. If you are unsure, contact Victoria Police.
- Do not drive an unsafe vehicle. If the car needs towing, use a licensed tow operator and let us know where the vehicle is.
Start with the vehicle and accident details
Send your make and model, the date of the incident, a description and photos of the affected areas. Tell us if the car cannot be driven or if lights, panels or other parts have been displaced. If you are unsure whether it is safe to drive, contact us before arranging delivery.
An assessment that looks beyond the first photograph
Visible panel damage can be only part of the repair. A workshop inspection may be necessary to establish the extent of the damage and identify additional work. We explain the proposed scope, approval requirements and booking arrangements before starting authorised repairs.
Accident repairs in Frankston: what we carry out
Depending on the assessment, the agreed work may include:
- Panel beating and panel replacement
- Bumper repairs and replacement
- Scratch and dent repairs
- Preparation, colour matching and refinishing in our spray booth
- Mechanical work only where it forms part of the accident repair
Tell us about warning lights or changes in how the vehicle drives so these can be considered during assessment.
Not at fault? No-cost repairs for accepted cases
If another driver caused the accident, use our guided not-at-fault enquiry. For cases accepted by Alfa, the agreed repairs and replacement-car hire are no cost to you, even if recovery from the other insurer fails. Acceptance and the included work and hire are confirmed in writing. If you already have a claim, share the insurer and reference number.
Repairs backed for as long as you own the car
Every accident repair we complete is covered by our lifetime workmanship warranty. If a problem caused by our workmanship appears, bring the car back and we will put it right at no cost to you.
Why Frankston drivers choose Alfa Body Works
We are rated 4.9 out of 5 from 79 Google reviews (checked 30 October 2026). One customer wrote: “Top notch workmanship, fast turn around, fair prices, great communication, helped dealing with insurance companies.” (Craig Wilkinson, Google review)
Questions about accident repairs in Frankston
Should I bring the vehicle straight in?
Start with our photo form or call (03) 9580 6996 so we can arrange an assessment and discuss delivery. Do not drive a vehicle you believe may be unsafe.
Can I choose Alfa Body Works for an insurance claim?
Many policies let you nominate your repairer, but arrangements vary. Check your policy or ask your insurer, then send us your claim number and we will explain the next step.
How long do accident repairs take?
Timing depends on the damage, approvals, parts supply and workshop availability. Once the repair scope is understood, we discuss the expected timeframe with you.
Do you offer general mechanical servicing?
No. Our mechanical work is limited to work required as part of accident repairs.
Can I get a replacement vehicle?
Ask us about your circumstances. Accepted not-at-fault cases include the agreed replacement-car hire under the written acceptance arrangements; other enquiries depend on the available arrangements.
Our workshop: 13 Kookaburra Street, Frankston VIC 3199. Monday–Thursday 8:00 am–4:30 pm; Friday 8:00 am–4:00 pm. Saturday and Sunday closed. We provide accident repairs in Frankston and welcome customers from across Melbourne’s south-east and the Mornington Peninsula.
Workshop photos and videos · Not-at-fault eligibility · Panel beating and paint repairs · Lifetime warranty
Page updated 30 October 2026.